Returning faulty goods in the UK: your Consumer Rights Act 2015 rights
If an appliance is faulty, the Consumer Rights Act 2015 is on your side. Goods must be of satisfactory quality, fit for purpose, and as described.
Citizens Advice sets out the timeline plainly. Within 30 days you can reject a faulty item for a full refund. After 30 days the retailer gets one chance to repair or replace it; if that fails, you can claim a refund. Within the first 6 months, the retailer must prove the fault wasn’t there when you bought it.
Knowing your rights only helps once you know what’s actually wrong. OwnWise diagnoses the fault, flags DIY-versus-pro, and helps you judge whether to repair, replace, or push a claim against the retailer.
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Returning faulty goods in the UK: your Consumer Rights Act 2015 rightsCitizens Advice citizensadvice.org.uk
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For general information only — not legal, financial, or insurance advice. Laws, prices, and coverage vary by state and change over time; confirm current terms and consult a qualified professional before acting. OwnWise is an AI assistant, so verify important details independently.