Filing a claim is still a frustrating slog, J.D. Power finds

J.D. Power’s 2025 U.S. Claims Digital Experience Study quantifies what filing a claim actually feels like, and it isn’t pretty: insurers provide adequate digital status updates only 22% of the time, nearly two-thirds of customers (64%) have to repeat information they already submitted, and just 39% say they get a timely response. Even when a claim starts online, most people get bounced offline to finish it.

Warranty claims run on the same broken playbook — opaque status, repeated documentation, and radio silence while you wait. That friction isn’t just annoying; it’s why so many valid claims get abandoned. OwnWise is built to flip the experience: it pins down what failed, confirms whether it’s covered, and assembles the diagnosis and proof into a clean, ready-to-submit claim — so you spend minutes, not weeks, and you’re not left guessing what happens next.

The industry has made claims painful by default. OwnWise makes yours the exception.