1 in 5 consumers avoid filing claims because the process is too frustrating

An Insurity survey put a number on a quietly expensive problem: 22% of consumers — better than one in five — have avoided filing a claim altogether because the process was too frustrating or complicated. Not because they weren’t owed anything, but because the hassle felt worse than the payout. Another 64% said they’d switch providers for a smoother experience.

That’s money people simply leave on the table, and warranty claims are a prime offender — the forms, the proof-of-purchase hunt, the “what exactly is wrong?” back-and-forth, the fear of being denied on a technicality. OwnWise is designed to dissolve that friction. It identifies the fault, confirms whether the item is under warranty, and packages the symptom, model, and proof into a claim that’s ready to file — turning the thing you’d normally avoid into a few taps.

When giving up is the default, OwnWise makes following through the easy choice.