How to file a complaint about a company’s products or services

USA.gov, the federal government’s official guide, lays out the escalation path for when a company won’t resolve a problem with its product or service — and the order matters. Start with the business itself: a clear, written complaint stating exactly what you want. If that fails, step up to your state or local consumer-protection office, the Better Business Bureau, and the FTC, with legal routes like small-claims court or alternative dispute resolution as the final backstop.

Each rung of that ladder works better with a credible, specific account of what failed — “the compressor failed and a fair repair runs about $200” lands harder than “my fridge is broken and they won’t help.” OwnWise gives you that: it pins down the likely fault, whether it should be covered, and what the repair should cost, so your complaint reads as documented and reasonable at every level.

Follow USA.gov’s ladder to escalate; use OwnWise to give each step the specific, documented case it needs.