Faulty product in the UK? How to get a refund, repair or replacement

When white goods fail, Which? explains exactly what to ask for and from whom. You have 30 days from taking ownership to reject a faulty product for a refund.

After that, you must give the retailer one opportunity to repair or replace before claiming a refund. In the first 6 months the burden of proof sits with the seller. Critically, your claim is against the retailer, not the manufacturer — and you have up to 6 years to take it to the small claims court in England, Wales and NI, or 5 years in Scotland.

Which? tells you how to complain. OwnWise tells you what’s wrong and what a fair repair should cost, so you negotiate from evidence, not guesswork.