J.D. Power 2025: which appliance brands deliver the best service — and why satisfaction is slipping

J.D. Power’s 2025 appliance research scores brands on the service experience — what happens after the sale, when you need help. GE ranks highest at 778 on a 1,000-point scale, with Samsung (768) and Whirlpool (765) close behind. But the broader trend is the warning sign: overall appliance satisfaction slipped year over year, and the “smart” appliances marketed as upgrades actually generate more headaches — Wi-Fi-connected units average 87 problems per 100 versus 63 for unconnected ones.

The takeaway for owners is that more technology and more features haven’t made getting help any easier; if anything, connectivity adds new ways for things to go wrong and new layers of support to navigate. Even the best-scoring brands leave a lot of customers on hold.

OwnWise is built for exactly that moment. When an appliance acts up — smart or not — it identifies the likely fault, tells you whether it’s a quick DIY fix or a job for a pro, estimates a fair cost, and checks your warranty, so you walk into any support call already knowing what should happen. The brand sets the service experience; OwnWise makes sure you’re never the least-informed person in it.